![]() ![]() ![]() New instruments are also eligible for enrollment into FCNY’s Concierge Service Guarantee at time of purchase. ![]() This Guarantee is built on top of any pre-existing Manufacturer's Limited Warranty on new instruments. The FCNY Standard Service Guarantee covers any and all minor adjustments impacting the playability and/or mechanical functionality of the instrument for 12 months from original purchase date. We proudly offer a 12-month Standard Service Guarantee on all new instrument purchases. Read more about our sales and return policy here. To initiate a return of a Lefreque, please contact us. To be eligible for a return or exchange, the Lefreque(s) must be unused and in the same condition that you received it, including the original packaging. Lefreques are eligible for return/exchange within 7 calendar days of the anticipated delivery date. Defective merchandise may be returned for exchange within 7 calendar days of the original invoice date for replacement with an identical item, but must be unused and in original packaging to be eligible for return. ![]() Please note that FCNY will grant the trialing client the right to purchase any unique item from their trial, even if another buyer has made a purchase online in the interim.Īll accessories, including cases, bags, tone enhancers, flute care products, are not eligible for return or exchange. Please contact us within 7 days of receiving the instrument to begin the return process. All returns and exchanges must include a completed RMA Form.įor those clients who choose to trial instruments before purchasing, there are no returns or refunds after finalizing a sale, as the trial period allows for a free, no obligation return.Īny pre-owned instrument purchases made via our website will be fulfilled immediately after any existing trials are completed and the instruments are returned to FCNY. FCNY offers a 7-day return window for all instrument purchases made through our website, new or used. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |